Refund & Return Policy

Our Commitment

We stand behind every product we sell. If you're not completely satisfied, we'll make it right — no lengthy back-and-forth required.

Return Eligibility

You may return a product within 30 days of delivery if:

• The product is unopened and in original sealed condition
• The original packaging and any included documentation are intact
• The product has not been used, tampered with, or damaged by you

We cannot accept returns for opened or partially used products unless the item arrived damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number
• A clear photo of the damage or incorrect item
• A brief description of the issue

We will arrange a free collection and send a replacement or issue a full refund — your choice.

How to Initiate a Return

1. Email returns@optimumnutritioncreatine.ae with your order number and reason for return
2. Our team will respond within 24 hours with a return authorisation number
3. Pack the item securely in its original packaging
4. Drop off at any UAE courier or arrange a paid collection (return shipping cost is borne by the customer for change-of-mind returns)
5. Once we receive and inspect the item, your refund will be processed within 3–5 business days

Refund Methods

Refunds are issued to the original payment method:

• Credit/Debit card: 3–7 business days depending on your bank
• Apple Pay: 3–5 business days
• Tabby: Handled directly by Tabby — typically 5–7 business days
• Cash on delivery: Bank transfer to your UAE account within 3 business days (IBAN required)

Non-Returnable Items

• Opened or used supplements
• Items purchased during clearance or final-sale promotions (marked as such at time of purchase)
• Gift cards

Questions?

Email returns@optimumnutritioncreatine.ae or call +971 4 555 1234 (Mon–Sat, 9 AM–8 PM GST).