1. Introduction
OptimumNutritionCreatine.ae ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it, in compliance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
2. Data We Collect
When you place an order or contact us, we may collect:
- Full name and contact details (email, phone number)
- Delivery address within the UAE
- Order history and product preferences
- Payment method type (we do not store full card numbers)
- Device information and browsing behaviour on our website (via cookies)
3. How We Use Your Data
We use your personal data to:
- Process and fulfil your orders
- Send order confirmations and delivery updates
- Respond to customer service enquiries
- Send promotional emails (only with your consent — you may unsubscribe at any time)
- Improve our website and user experience
- Comply with legal obligations under UAE law
4. Cookies
We use essential cookies to operate the website and optional analytics cookies (e.g. Google Analytics) to understand traffic patterns. You can control cookie preferences through your browser settings. Refusing non-essential cookies will not affect your ability to use the site or place orders.
5. Data Sharing
We do not sell your personal data. We may share it with trusted third parties only where necessary: our payment processor, delivery partners operating within the UAE, and our email service provider. All third parties are contractually required to protect your data.
6. Data Retention
We retain your order and contact data for 5 years in compliance with UAE commercial record-keeping requirements. You may request deletion of marketing data at any time.
7. Your Rights
Under UAE data protection law, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, email us at privacy@optimumnutritioncreatine.ae. We will respond within 30 days.
8. Security
We use SSL encryption for all data transmitted through our website. Payment processing is handled by PCI-DSS compliant payment gateways. We do not store credit card details on our servers.
9. Changes to This Policy
We may update this Privacy Policy periodically. The date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.
10. Contact
For privacy-related enquiries: privacy@optimumnutritioncreatine.ae or call +971 4 555 1234.